At C.O Designs, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you access and use our website at www.codesigns.co.za and other services we provide. It also describes your rights regarding your personal data under South African law, including the Protection of Personal Information Act (POPIA), and international standards such as the General Data Protection Regulation (GDPR) and other relevant laws in G20 jurisdictions.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue your use of our website and services.

Information We Collect

We collect personal and non-personal information when you interact with our website or use our services. Personal information refers to any data that can identify you as an individual. Non-personal information is data that cannot directly identify you.

Personal Information

When you interact with our website or services, you may provide information such as:

• Your full name
• Email address
• Contact number
• Billing and shipping address
• Payment details (including credit or debit card information)
• Communication records (including emails and messages sent to us)

We collect this information when you:

• Register for an account
• Make a purchase
• Contact us through our website or via email
• Sign up for newsletters or marketing communications

Non-Personal Information

We may collect non-personal data automatically when you use our website, such as:

• Browser type and version
• Operating system and device type
• IP address and location data
• Website navigation and usage patterns (e.g., pages visited, time spent on the site, referral sources)

This data helps us understand how users interact with our website and allows us to improve our services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, track website performance, and analyze user behavior. Cookies are small files stored on your device that enable us to recognize your browser and remember certain information. You can manage or disable cookies in your browser settings; however, some features of our website may not function properly if cookies are disabled.

How We Use Your Information

The information we collect is used to deliver our services, improve our website, and provide you with the best possible user experience. Specifically, we use your information for the following purposes:

1. Service Delivery: To process transactions, fulfill orders, and provide you with products or services that you request.
2. Customer Support: To respond to inquiries, complaints, or requests for assistance.
3. Marketing and Communications: To send newsletters, promotional offers, and updates about our services (only with your explicit consent).
4. Analytics and Improvements: To analyze website performance, monitor trends, and improve the functionality and usability of our platform.
5. Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
6. Fraud Prevention and Security: To detect, prevent, and address fraud, unauthorized access, or other security issues.

We will not use your information for any purpose other than those outlined in this Privacy Policy without your explicit consent.

Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

1. With Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, or providing customer support. These providers are obligated to handle your data securely and only for the purposes specified.
2. Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of C.O Designs, our customers, or others.
3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.
4. With Your Consent: If you have explicitly agreed to share your information with third parties for specific purposes, we will do so in accordance with your consent.

Data Retention and Security

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Non-personal data may be retained indefinitely for analytical purposes.

To protect your personal information, we implement robust security measures, including encryption, firewalls, and secure servers. However, no online platform can guarantee absolute security. While we strive to protect your data, you should also take precautions, such as using strong passwords and avoiding sharing sensitive information via unsecured channels.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of South Africa. These countries may have different data protection laws. When transferring data internationally, we ensure that adequate safeguards are in place, such as the use of standard contractual clauses or compliance with recognized legal frameworks, to protect your personal information.

Your Rights

Under POPIA, GDPR, and other privacy regulations, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
• Right to Erasure: You can request the deletion of your personal data in certain circumstances.
• Right to Object: You can object to the processing of your personal data for specific purposes, such as marketing.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw your consent to the processing of your personal data at any time.

To exercise these rights, please contact us at [Insert Contact Email]. We may require proof of identity to process your request.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If you believe that a child has provided us with their information, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or other factors. Updates will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about our privacy practices.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal data is handled, please contact us:

C.O Designs
Website: www.codesigns.co.za
Email: info@codesigns.co.za
Phone: +27-21-534-1530

Your privacy is important to us, and we are committed to addressing your concerns promptly and transparently.

This Privacy Policy is designed to comply with South Africa’s POPIA, the GDPR, and other global data protection laws. By using our website and services, you acknowledge and accept the practices described in this Privacy Policy.